Q: How long will the claim take?

A: Each claim varies dependent on the bank involved. The typical claim takes around three months to complete.

Q: Can I claim for a closed account?

A: Yes we can still make a  claim on your behalf  as long as you have the account details.

Q. Is your company regulated?

A. All claims companies need to be registered under the claims management regulation (The Compensation Act 2006)  you can find out more at www.claimsregulation.gov.uk

Q. How do I know my information is safe with your company?

A. We treat your data in strictest confidence you can find out more by looking at our privacy policy.

Q: What happens next?

A: We will contact you to progress the claim further.

Q. What if the bank won't give me my money back?

A. Then we will take them to court on your behalf and ask a judge to decide whether you have a justified claim. If the judge agrees then the bank should pay straight away. If the bank won't settle straight away then we will instruct debt collectors to recover the debt from them.

Q. Will it go to court?

A. With the correct documentation and calculation sent by ourselves the bank would normally pay without going to court. At no time would you be responsible for court costs.

Q. Can I claim for more than 6 years of charges?

A. No. You can only claim back six years from the date of your claim.

Q. I've been charged by my Bank for going over my agreed overdraft limit, but it was my own fault, can I still make a claim?

A. Yes you can still claim. Your bank is allowed to charge you when you go into an unauthorised overdraft but its charges should only cover the costs incurred. Their charges not only cover their costs but also create huge amounts of profit for the bank which is unlawful.

Q. I get charged a monthly fee for having an overdraft on my account. Can I claim this back too?

A. No, Banks' are allowed, by law, to charge for a service that is provided.

Q. Is there a limit to the amount that I can claim?

A. No.

Q. Will the Bank ring or contact me?

A. No this is not likely.

Q. Will this action affect my credit rating or cause a conflict with my bank?

A. No. This process is completely legal and there is no way it can have a negative effect on your credit rating and would not expect it to  effect your relationship with the bank.